Everyone has experienced poor customer care. In today's competitive business environment, good relations are essential to secure new and repeat business. This course emphasises the role that each person plays towards good customer relations within their organisation. Any individual employee alone is very unlikely to achieve major changes in the quality of customer service in an organisation, but this course is designed to show learners how to get the best results out of customers, over the phone, via email or face to face.
Sections within the course include:
- Objectives of the course
- Why does your company need customer care?
- Why does poor customer care happen?
- Your campaign plans
- Customer Care Skills
- Handling Complaints
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines
On completion of this course you will be able to download a Virtual College certificate.
Approximately 3 hours. The length of time taken depends entirely on how quickly you can study and absorb the material. You can proceed as quickly or slowly as you like, and there is no limit on how long you can take to do the course.
This course is addressed to owners/managers of both small and large companies. However it also applies to employees as they make direct contact with both customers and prospective customers every day.
There are no specific entry requirements for this course.